Goals

  • This e-Learning course will prepare you to:
    • Run an SAP Hybris Cloud for Customer implementation project using SAP best practices
    • Create an organization structure enabling customers to use the solution to meet the needs of the business
    • Migrate data into the application and troubleshoot migration issues
    • Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Customer
    • Set up and configure the solution to manage business processes including sales, marketing, service and social
    • Describe the integration scenarios available with SAP Hybris Cloud for Customer
    • Use the administrative tool set to effectively manage the needs of the business
    • Adapt and extend the solution to meet customer-specific needs
    • Configure and use the mobile features of SAP Hybris Cloud for Customer
    • Demonstrate the reporting capabilities of the system

Audience

  • Application Consultant
  • Program/Project Manager
  • System Administrator
  • Key User

Prerequisites

Essential

  • CRM/SD domain knowledge

Recommended

  • SAP Hybris Cloud for Customer functional experience

Course based on software release

  • SAP Hybris Cloud for Customer

Content

  • Introduction to SAP Hybris Cloud for Customer
  • Working with SAP Hybris Cloud for Customer
  • Accounts and Contact Management
  • Product and Price Lists
  • Organization Structure
  • Territory Management
  • User and Role Management
  • Data Migration
  • Integration
  • Notification and Workflow
  • Personalization and Extensibility
  • Analytics Framework
  • Mobile
  • Solution Walkthrough and Test Plans
  • Preparing for Go-Live