CR700
CRM Service
- Solution:SAP CRM
Level:Details, Configuration & Transaction
Languages:English
Goals
- Course participants learn about the supporting service processes within SAP CRM Service. They will also learn about the Customizing settings that are relevant for CRM service.
Audience
- Customers and project team members who are involved in implementing SAP CRM Service
- SAP consultants and partners
Prerequisites
Essential
Recommended
- CR580SAP CRM User Interface
Course based on software release
- SAP CRM 7.0 EHP3
- SAP ERP Central Component 6.0 EHP7
Content
- Maintenance of technical objects
- Installed base management
- Individual objects
- Service contract processing
- Service agreements
- Service contracts
- Service plans
- Service order processing
- Resource planning
- Service confirmation
- Service billing
- ERP Integration
- Complaints and returns processing
- Complaints and returns
- In-house repair processing
- Overview of IT Service Management