Course announcements

  • SAP Hybris Order Management (OM – formerly called Order Management Services or OMS) has been provided as a set of Hybris Core Platform extensions since version 5.7. Hybris OM allows you to view and manage customer orders, review and edit shipping information, manage returns and refunds, search for and view your inventory information.
  • This course is valid for both the on-premise and cloud version of SAP Hybris Commerce.
  • The course provides in-depth coverage of:
    • Real-time inventory management across all stock locations
    • Automated order workflow
    • Sourcing and allocation
    • Order splitting
    • Picking, packing, labelling and confirming shipments through the Backoffice Order Fulfilment Cockpit
    • Creating and managing returns and refunds
    • Viewing fraud reports, payment details, and customer information
    • Customer Support (CS) integration using the CS Cockpit
    • Accelerator integration
  • Disclaimers:
    • Only SAP Hybris customers and partners will have access to the SAP download center whereby they can install SAP Hybris software. All others have to use WTS.
  • If you are an SAP Hybris customer or partner we recommend that you use your own machine for the best training experience. Please note the on- site training and technical equipment requirements for this course via this link.
  • If you are not an official SAP partner or customer (NDA signed), you cannot access the Hybris Wiki / Help as shown in this course. Follow these links for registration information: Wiki / Help. This does not affect the duration of the course. Accessing the Hybris Wiki / Help are not a mandatory part of this course and therefore do not affect the educational value of the training.


  • This course will prepare you to:
    • Use and customize the Order Fulfillment and Customer Services Cockpits
    • Customize order processes to suit your business model
    • Monitor and manage inventory
    • Define and use sourcing strategies
    • Define and use allocation strategies
    • Integrate OM with SAP
    • Configure your OM production environment


  • Developers working with SAP Hybris Order Management



  • HY400– Hybris Commerce Developer Training Part I
  • HY410– Hybris Commerce Developer Training Part II


  • HY465– Hybris Cockpit NG (Backoffice) Developer Training

Course based on software release

  • SAP Hybris Commerce 6.0
  • Java JDK 8


  • Order Management Functionality
    • Order Process
    • Sourcing & Allocation
    • Availability To Promise (ATP)
    • Returns & Refunds
    • Cancellation & Re-sourcing
  • Order Management User Interfaces
    • Backoffice Customer Support Cockpit
    • Backoffice Order Fulfillment Cockpit
  • Order Management Integration with SAP ERP
    • Asynchronous Hybris/ERP integration
    • Synchronous Hybris/ERP Integration
  • Order Management Architecture
    • Component Architecture
    • Stock Availability Checks
    • Deployment Architecture
  • Backoffice Customization
    • Widgets and Actions (warehousing)
    • Widgets and Actions (CS)
  • Sourcing
    • Structures
    • Processes
    • Strategies
    • Fitness
  • Availability To Promise (ATP)
    • Global and Local
    • ATP Data Model
    • ATP Services
    • ATP Calculation
  • Order Process Definitions
    • Order Process
    • Consignment Process
    • Return Process