C_SM200_718 – SAP Certified Technology Associate – SAP Solution Manager (IT Service Management Configuration) 7.1 SP8 | SAP Certification Exam Prep

Description

• The “SAP Qualified Technology Associate tutorial SAP Solution Manager (IT Assistance Administration Configuration) SP8” qualification exam verifies fundamental knowledge of IT Assistance Administration construction within the SAP Solution Manager launch (SP8). This particular certification proves the candidate satisfies the requirements with the Technology advisor profile in this area, and can put into action this particular understanding virtually below advice of the experienced advisor.

Notes

• To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. Besides the recommended education courses also practical experience is required and tested.
• You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
• Some language versions may not be available at Pearson VUE. Please check the available language versions >right here.

Subject Places

Make sure you notice below the list of subjects which may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Basic Setup Actions > 12%

Describe how to prepare the system and perform the basic configuration with regard to Incident Management and Change Request Management using  the Guided Procedure.

• SM200 (SOLUTION MANAGER SP08)

Application Incident Management > 12%

Describe the Incident Management process. Explain how to create a request for change from incident, and how to create incidents with different interfaces.

• SM200 (SOLUTION MANAGER SP08)

IT Service Management Specific Customizing > 12%

Explain the customization of IT Service Management through the meaning of transaction types, the process to adapt transaction types, and the customer specific customization options. Clarify how you can adapt a copy of transaction type for IT Support Management.

• SM200 (SOLUTION MANAGER SP08)

Modify Ask for Management Processes > 12%

Clarify the concept of normal changes, urgent changes, defect corrections, administrational changes and general changes. Describe how you can create and approve requests regarding modify.

• SM200 (SOLUTION MANAGER SP08)

Learn Data 8% : 12%

Clarify how you can create and maintain the learn data needed for IT Support Management (Business Partner, Installed base components and organizational model).

• SM200 (SOLUTION MANAGER SP08)

CRM Web UI for IT Support Management < 8%

Outline the functions from the CRM UI for IT Support Management, clarify how you can configure and personalize the CRM Web UI, and how to use categories to classify incidents and changes.

• SM200 (SOLUTION MANAGER SP08)

The Use of Projects in Modify Ask for Management < 8%

Describe the phase structure of a  project cycle in Modify Ask for Management, and how to create a servicing project and trigger Modify Ask for Management for it.

• SM200 (SOLUTION MANAGER SP08)

Monitoring Application Incident Management and Change Ask for Management < 8%

Clarify how you can keep track of Application Incident Management and Change Ask for Management.

• SM200 (SOLUTION MANAGER SP08)